Refund policy

Sól Eira Candles - Return and Refund Policy

Effective Date: February 22, 2025

At Sól Eira Candles, we take pride in crafting each candle by hand, made to order with care and attention to detail. Due to the nature of our handmade products, we do not accept returns or exchanges unless the candle arrives damaged during the shipping process.

1. Damaged or Incorrect Products

If your candle arrives damaged or significantly different from the product listing photos, we will provide a full refund under the following conditions:

  • You must provide clear photos of the damage or discrepancy.
  • Photos must be submitted within 30 days of placing the order.
  • The damage must be substantial, such as a broken jar or a candle that is noticeably different from what was advertised.
  • To initiate a refund request, please email us at hello@shopsoleira.com with your order number, a description of the issue, and the required photos. We will review your claim and process the refund if it meets our criteria.

2. Minor Imperfections

Our candles are handmade, meaning slight variations and imperfections may occur, such as minor surface blemishes, air bubbles, or slight color differences. These natural characteristics do not affect the candle's performance and are not eligible for a full refund.

However, we value our customers and want you to be completely satisfied with your purchase. If you experience any issue, even a minor one, please reach out to us. We are happy to offer alternative forms of compensation, such as partial refunds, store credit, or a discount on your next order. Just email us, and we will work out a solution that makes you happy.

3. Non-Returnable Items

  • Due to the made-to-order nature of our products, we do not accept returns or exchanges for reasons other than shipping damage or significant discrepancies.
  • Used candles, gift cards, and promotional items are also non-returnable.

4. Refund Processing

Once your refund request is approved, we will process the refund to your original payment method within 5-10 business days. You will receive an email confirmation when the refund has been issued.

If you have any questions about our Return and Refund Policy, please contact us at:

Sól Eira Candles
Email: hello@shopsoleira.com

Thank you for supporting our small business and understanding the unique nature of our handmade products.